Kärcher service packages: benefits for professionals

Trouble-free operation, increase in resource and optimization of operating costs of machines - all this is provided by the service from KÄRCHER. You can rely on us in all matters relating to the operation of the equipment. The high quality of our services is a guarantee of your successful business.

Service Karcher - always there

Kärcher Service-Mitarbeiter vor einem Auto

Always. Exact. Proper.

Any professional equipment that is involved in production or works full time requires regular maintenance to maintain endurance and functionality. In such cases, planned preventive measures are always better than unscheduled repairs. Regular and skilled performance of routine maintenance minimizes the chances of equipment shutdowns and downtime.

To achieve this goal, Kärcher offers three types of service agreements for periodic maintenance:

Control inspection provides equipment diagnostics with detailed coverage of the equipment condition and recommendations for further actions;
Maintenance - in addition to the Check Inspection service, it also includes preventive measures for the replacement of wear parts, adjustment and lubrication;
Full service - among other things, it additionally contains the replacement of spare parts for the current restoration of equipment performance in case of unscheduled repairs.
A control inspection is expedient, first of all, in cases where the annual operating time of the equipment does not exceed 250-500 hours. If the equipment is used intensively, we recommend service agreements for maintenance or full service.

Choose your package

Control inspection
Agreement Control inspection includes control of the technical condition of the equipment and recommendations of the service specialist regarding preventive measures or necessary repairs. The manufacturer recommends a regular control inspection every 200 hours of operation, this will make it possible to timely detect wear and tear of consumables, wear and spare parts, warn against high costs and ensure a constantly high result of the equipment, for example, the quality of cleaning.

Kärcher Maintain
Agreement Maintenance, in addition to the follow-up inspection, includes replacement of wear parts, adjustment and lubrication. Your service technician will have everything you need to perform scheduled maintenance with you, so you won't have to wait for another visit and waste time, effort and money. In addition, the maintenance package will help you to establish the correct operation of the equipment - the service specialist will conduct additional operator training and work on errors, in practice it significantly affects the result of the equipment, the number of damages and the amount of the cost of their elimination.

Kärcher Full Service
Agreement Full service, in addition to inspection and maintenance, will provide you with a guarantee of continuous operation of the equipment. Any malfunction will be repaired at no additional cost to you, regardless of the cost of parts and the number of visits that are required. Service requests from full-service customers are always given high priority.

Even more service as required

Consumables or batteries can be added to each package as an option. With the consumable option, the consumable type (eg chemical cleaners, brushes and suction strips) and annual quantity will be determined and added to the service agreement. Our service specialist will deliver everything you need free of charge during the next scheduled maintenance, moreover, the replacement of consumables is free of charge for you in this case. In addition, you will save time and effort by not placing separate orders each time. With the battery option, we will instantly replace your used battery at no additional cost and recycle it free of charge.

With options for consumables and batteries, you won't need to find a place to store a large amount of cleaning chemicals or pay an urgent total cost for batteries if they need to be replaced immediately. In general, you will know exactly the cost of these options per month / quarter / year, moreover, it is unchanged during the term of the contract.

An overview of your benefits

Cost savings

minimization and predictability of operating costs.
ensuring high operational reliability and equipment safety.
use only original accessories and spare parts.
maintaining the consumer value of the equipment and its service life.
supply of chemical cleaners at the lowest prices.
supply of rechargeable batteries at the lowest prices.
the possibility of agreeing on additional terms of cooperation, such as deferred payment, installment plan, etc.

Time savings

minimizing equipment downtime.
increased priority of service calls.
Warranty of stock availability of necessary accessories, spare parts and cleaning products.
increased priority of delivery, including from a warehouse in Germany.
the possibility of adjusting the number of inspections / services per year.

Concentration on what matters

thanks to the clear planning of work by the service department of Kärcher, there is no longer a need to waste precious time and effort on planning and coordinating the process of equipment maintenance.

An overview of our services

	Kärcher Inspect	Kärcher Maintain	Kärcher Full Service
Safety inspection incl. inspection sticker	✔	✔	✔
Inspection as per manufacturer's specifications	✔	✔	✔
Preventive maintenance incl. replacement of defined maintenance parts	-	✔	✔
Maintenance work	-	-	✔
Functional guarantee	-	-	✔
Response time			24 / 48 h
Replacement machines	-	-	-
Consumables (e.g. brushes or cleaning agents)	*	*	*
Battery (maintenance, repair, replacement)	*	*	*
Availability at weekends	*	*	*
Discount on spare parts, consumables, cleaning agents and batteries included	-	-	-
Reduced hourly rate and travel flat rate	✔	✔	✔

Safety inspection incl. inspection sticker

Kärcher Inspect

✔

Kärcher Maintain

✔

Kärcher Full Service

✔

Battery (maintenance, repair, replacement)

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

Availability at weekends

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

Discount on spare parts, consumables, cleaning agents and batteries included

Kärcher Inspect

Kärcher Maintain

Kärcher Full Service

Reduced hourly rate and travel flat rate

Kärcher Inspect

✔

Kärcher Maintain

✔

Kärcher Full Service

✔

✔ included

* optional

- not included

Important:

(1) If a malfunction, the elimination of which is not provided for in the maintenance work schedule, was discovered during routine maintenance, such a malfunction can be eliminated upon separate agreement with the customer. Such work is paid separately.

(2) Please note that the maintenance services specified in the agreement do not apply in case of improper use of the equipment, failure to follow the manufacturer's instructions for the correct use of the equipment, malicious acts, force majeure.

The package content in detail

Product family	Kärcher Inspect	Kärcher Maintain	Kärcher Full Service
High-pressure cleaners	Safety inspection incl. inspection report and inspection sticker Inspection of all functions and settings	Check pump for leaks, water and oil side Install pump set, oil change, replace ignition electrode, burner nozzle and water shortage protection Check/clean float tank, cleaning agent tanks and fuel tank Adjust/check safety valve and pressure switch Reseal overflower, clean strainers and filters Adjust fuel pump and burner, replace burner filter Check line system and trigger gun for leaks, fit new O-rings for HP hose, spray lance and nozzle Machines with petrol or diesel drive, in addition: Change engine oil, replace oil, air, fuel filters and spark plug (model-dependent). Check operating speed. E-heating, in addition: Check heating rods. Gas machines, in addition: Check internal gas lines for leaks, replace glow and ionisation electrode, make burner measurements and settings.	All repairs required to make the machine ready for operation, or to maintain operational state. Exceptions: High-pressure nozzle, special accessories, cleaning agent and consumables.
Floor cleaners	Safety inspection incl. inspection report and inspection sticker Inspection of all functions and settings	Clean and check batteries, grease poles Adjust brush mirror, check mounting Check and adjust drive belt Clean water distribution rail Check and clean float switch Clean fluff filter Check/adjust cleaning agent dosing unit Check/adjust steering and brake (model-dependent) Adjust squeegee Machines with diesel drive, in addition: Change engine oil, replace oil, air and fuel filters. LPG drive, in addition: Check leak-tightness, pressure and function of the LPG system.	All repairs required to make the machine ready for operation, or to maintain operational state. Exceptions: Brushes, suction lips, batteries, cleaning agents and consumables.
Sweepers	Safety inspection incl. inspection report and inspection sticker Inspection of all functions and settings	Clean and check batteries, grease poles Adjust side brush and main sweeper roller Check tension, wear and function of drive belts Clean filter Replace sealing lips on sweeper roller box Check, adjust and lubricate Bowden cables Check and adjust drive, steering and brake Change brake fluid (model-dependent) Check wheels for wear / damage Machines with petrol or diesel drive, in addition: Change engine oil, replace oil, air, fuel filters and spark plug (model-dependent). Check / replace V-belt / toothed belt on combustion engine (model-dependent)	All repairs required to make the machine ready for operation, or to maintain operational state. Exceptions: Roller brushes, side brushes, batteries, cleaning agents and consumables.
Water dispensers	Safety inspection incl. inspection report and inspection sticker Inspection of all functions and settings	Replace sealing ring and perlator Clean, flush and disinfection run (chemical / thermal cleaning). Replacement of UV lamp, Active-Pure filter and Hy-Protect filter (model-dependent).	All repairs required to make the machine ready for operation, or to maintain operational state.

Product family

High-pressure cleaners

Kärcher Inspect

Safety inspection incl. inspection report and inspection sticker
Inspection of all functions and settings

Kärcher Maintain

Check pump for leaks, water and oil side
Install pump set, oil change, replace ignition electrode, burner nozzle and water shortage protection
Check/clean float tank, cleaning agent tanks and fuel tank
Adjust/check safety valve and pressure switch
Reseal overflower, clean strainers and filters
Adjust fuel pump and burner, replace burner filter
Check line system and trigger gun for leaks, fit new O-rings for HP hose, spray lance and nozzle
Machines with petrol or diesel drive, in addition: Change engine oil, replace oil, air, fuel filters and spark plug (model-dependent). Check operating speed.
E-heating, in addition: Check heating rods.
Gas machines, in addition: Check internal gas lines for leaks, replace glow and ionisation electrode, make burner measurements and settings.

Kärcher Full Service

All repairs required to make the machine ready for operation, or to maintain operational state.
Exceptions: High-pressure nozzle, special accessories, cleaning agent and consumables.

Product family

Floor cleaners

Kärcher Inspect

Safety inspection incl. inspection report and inspection sticker
Inspection of all functions and settings

Kärcher Maintain

Clean and check batteries, grease poles
Adjust brush mirror, check mounting
Check and adjust drive belt
Clean water distribution rail
Check and clean float switch
Clean fluff filter
Check/adjust cleaning agent dosing unit
Check/adjust steering and brake (model-dependent)
Adjust squeegee
Machines with diesel drive, in addition: Change engine oil, replace oil, air and fuel filters.
LPG drive, in addition: Check leak-tightness, pressure and function of the LPG system.

Kärcher Full Service

All repairs required to make the machine ready for operation, or to maintain operational state.
Exceptions: Brushes, suction lips, batteries, cleaning agents and consumables.

Product family

Sweepers

Kärcher Inspect

Safety inspection incl. inspection report and inspection sticker
Inspection of all functions and settings

Kärcher Maintain

Clean and check batteries, grease poles
Adjust side brush and main sweeper roller
Check tension, wear and function of drive belts
Clean filter
Replace sealing lips on sweeper roller box
Check, adjust and lubricate Bowden cables
Check and adjust drive, steering and brake
Change brake fluid (model-dependent)
Check wheels for wear / damage
Machines with petrol or diesel drive, in addition: Change engine oil, replace oil, air, fuel filters and spark plug (model-dependent). Check / replace V-belt / toothed belt on combustion engine (model-dependent)

Kärcher Full Service

All repairs required to make the machine ready for operation, or to maintain operational state.
Exceptions: Roller brushes, side brushes, batteries, cleaning agents and consumables.

Product family

Water dispensers

Kärcher Inspect

Safety inspection incl. inspection report and inspection sticker
Inspection of all functions and settings

Kärcher Maintain

Replace sealing ring and perlator
Clean, flush and disinfection run (chemical / thermal cleaning).
Replacement of UV lamp, Active-Pure filter and Hy-Protect filter (model-dependent).

Kärcher Full Service

All repairs required to make the machine ready for operation, or to maintain operational state.

Important: if defects are identified in the course of the inspection / maintenance work, whose rectification is not included in the inspection / maintenance, then they can be eliminated after consultation with the customer. This work is invoiced separately. Please note that the services described in the service packages do not apply in the event of misuse, malicious acts, force majeure, non-compliance with the instruction manual or other self-inflicted events.